Terms of Service

These Terms govern the BanterBox Service operated by Tradie Assistant Digital ("we", "us" and "our"). They apply to visitors, organisers and contributors.

By using the Service, you agree to these Terms and acknowledge our Privacy Notice. If you do not agree, do not use the Service.

• Service: the BanterBox website, pack builder, contributor submission flow, review and checkout flow, delivery pages and account access.
• Organiser: the person who creates or purchases a pack.
• Contributor: a person invited to submit stories or details for a pack.
• Pack subject: a person or people the pack is based on.
• Customer content: the names, stories, answers, preferences and other information supplied through the Service.
• Pack: the personalised game content, printable PDF files and associated delivery records created for an order.

You must be at least 18 years old to purchase a pack or submit a contribution. The Service is not intended for creating games about children.

1. An organiser creates a pack and supplies personalisation details.
2. Contributors may optionally add stories through a private link.
3. The organiser reviews the available product information, chooses a tier and games where applicable, provides an email address and gives the required consents.
4. Stripe handles the one-time payment.
5. After payment is confirmed, BanterBox creates the selected games. Each completed game becomes available as its own printable PDF, so it can be downloaded without waiting for every other selected game.
6. Delivery and return access are provided through the pack page, account access and transactional email flow. If a game is not what you hoped for, email us and we will sort it out.

Once a pack has been paid for, its original intake details are locked. If something is not right, email us and we will sort it out rather than reopening the original intake.

Account access uses email magic links instead of passwords. Keep access to your inbox and private pack links secure.

If you provide information about another person, you confirm that you have their permission or another proper basis to provide it and have it used in a party game. BanterBox does not independently verify that permission.

Only provide information appropriate for the intended group to see. Do not provide sensitive information, including health information, sexual history, financial information, immigration status, religious or political beliefs, or criminal history. You are responsible for the customer content you submit.

Do not use BanterBox to:

• harass, bully, humiliate, threaten or defame anyone;
• target a person because of a protected characteristic;
• reveal private or sensitive information a person has not chosen to share;
• create sexual content about a person or any content involving a minor;
• break the law, infringe another person's rights, or provide content you do not have the right to use;
• send contribution links to strangers or publish them openly;
• provide passwords, identification documents, financial details, home addresses or other security credentials;
• attack, disrupt, scrape, overload, bypass security or reverse engineer the Service;
• resell packs, redistribute BanterBox templates commercially or present BanterBox game systems as your own.

We may reject or remove content, suspend access or close an account where we reasonably believe these rules have been broken or the Service, another person or BanterBox is at risk.

• BanterBox packs are sold as one-time purchases.
• The amount presented at checkout is the amount charged.
• Stripe processes payment. BanterBox receives payment status and transaction identifiers, but does not receive or store full card details.
• Your bank or payment provider may charge currency conversion or other fees that we do not control.
• We may change future pricing without changing the amount already charged for a completed purchase.

A BanterBox pack is personalised digital content. Before checkout, the organiser must ask us to begin creating the selected games as soon as payment is confirmed and acknowledge that applicable cancellation rights may be lost once creation begins. We record that consent with the purchase attempt.

Where consumer law gives you a cooling-off or cancellation right, that right may not apply after you expressly request immediate performance and personalised creation begins. This section does not exclude any right that cannot legally be excluded.

If you believe you still have a cancellation right, contact us promptly at support@banterboxparty.com.

We generally do not provide change-of-mind refunds after personalised creation has begun. Contact us if delivery fails, a game is faulty or unusable, or the delivered product is materially different from what was described. We will assess the issue and provide the remedy required by applicable consumer law.

Nothing in these Terms limits rights that cannot be excluded. In particular, Australian customers have guarantees and remedies under the Australian Consumer Law, including remedies for a major failure and other failures to meet a consumer guarantee.

You keep ownership of the customer content you provide. BanterBox does not become the owner of your personal stories, names or submissions.

You grant us a limited, non-exclusive licence to receive, store, process, reproduce and transform customer content, send relevant information to service providers, create and check the games, produce PDF files, deliver the pack and keep a purchased pack accessible. This licence lasts only as long as reasonably needed to provide the Service and meet our legal obligations.

You confirm that you have the rights needed to grant that licence and that your customer content complies with these Terms.

BanterBox uses automated and AI-assisted processing to create and check game content from information supplied through the Service. Outputs can be imperfect, repetitive, factually inaccurate or unsuitable for a particular group.

Review every game before playing it. Off-limits filters and other checks reduce risk but cannot identify every possible concern. BanterBox creates entertainment content, not legal, medical, employment, financial or other professional advice.

If a delivered game is clearly unusable or materially misses the product description, contact us under section 9.

BanterBox owns or licenses the Service, brand, software, game formats, rules, layouts, artwork, templates and original product material. Customer content remains yours as described above.

Buying a pack gives you a non-exclusive personal licence to use and print it for the relevant private event and ordinary personal use. That licence does not expire. Online hosting is separate from the licence, and we do not promise to host every file permanently. Download and keep your own copies.

The personal licence does not allow you to resell a pack, redistribute BanterBox templates commercially, claim BanterBox game systems as your own, or use the consumer product as part of a commercial resale offering. Contact us if you need commercial use rights.

We do not promise uninterrupted access. The website, email, payment, storage and generation services can occasionally be unavailable, including because of maintenance or third-party provider incidents.

We may add, change or retire features and games. A downloaded purchased file remains covered by your personal licence even if a game is no longer offered. We may change how long files remain hosted online, so you should download and keep your own copy.

You may stop using BanterBox and request account deletion. We may suspend or terminate access where you breach these Terms, misuse the Service, create risk for another person or fail to pay an amount due.

Where reasonable, we will explain the decision. Termination does not remove payment, ownership, liability or other provisions that are intended to continue after access ends.

Nothing in these Terms excludes or limits a guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or another applicable law.

Subject to those non-excludable rights, we are not responsible for indirect or consequential loss, or for how another person reacts to customer content or a game played at an event. To the extent permitted by law, our total liability relating to a pack is limited to the amount paid for that pack.

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction. If mandatory consumer law where you live gives you additional protections or permits proceedings elsewhere, this clause does not remove those rights.

We may update these Terms when the Service or legal requirements change. We will publish the current version here and update the date at the top. Changes do not retrospectively alter a completed purchase unless required by law or agreed with you.

• These Terms and the Privacy Notice are the agreement between us about the Service.
• If a provision is unenforceable, the remaining provisions still apply.
• A delay in enforcing a right does not waive that right.
• We are not responsible for delay caused by events reasonably outside our control, subject to non-excludable consumer rights.

Questions, notices and support requests can be sent to support@banterboxparty.com.